Our experience

A multi-year digital transformation effort that modernized services, data practices, and internal capabilities across the Connecticut Office of Early Childhood.

A modern reporting platform that made it easier for providers to submit accurate data while giving the state a reliable foundation for funding and policy decisions.

A secure feedback-to-action loop that helps the U.S. Air Force turn personal protective equipment feedback into coordinated action.

Partnering with the U.S. Air Force Weather Systems Program Office to scale human-centered design across a cloud migration and modernization portfolio.

Using research and design to streamline legacy weather workflows and help the U.S. Air Force Weather Systems Program Office ship improvements faster.

Embedding service design ways of thinking and working throughout the U.S. Air Force, starting with BESPIN and the Weather Systems Program Office.

A redesigned digital experience that made it easier for families and childcare providers across Connecticut to find and access critical early childhood services.

A knowledge management platform for improving how the Veterans Affairs delivers healthcare to veterans through the dissemination of promising clinical and administrative innovations.

A plain-language public website launched during the COVID-19 emergency to help providers and patients understand, access, and use telehealth.

A center for design excellence within the Air Force that airmen can leverage to build useful, usable, and secure software quickly and cost-effectively.

Enabled CMCS to unlock the value of Medicaid and CHIP data by introducing modern product, data, and delivery practices across a complex system portfolio.

A redesigned website and brand system that made JIL’s work more accessible, cohesive, and engaging — while enabling a non-design team to sustain it over time.

A redesigned interface for accessing fitness reports, improving one of the most frustrating user experiences for over half-a-million airmen.

A modernized system for the U.S. Air Force to better manage aviation resources and aircrew readiness.

Introduced human-centered design and modern digital practices to improve how CMMI teams research, analyze, and deliver healthcare policy innovations.

A research-driven data strategy that helped rural hospitals better access and use critical information to make decisions about financial stability and care delivery.

An internal software factory that offers a new model for how the U.S. Air Force builds user-centered software and empowers airmen product teams.

Accelerating the U.S. Air Force Weather Systems Program Office’s cloud migration by identifying key areas for improvement and fostering sustainable progress.

A modernized system for the U.S. Air Force to perform critical cost accounting functions.

We worked with the Air Force’s weather data analysis organization to transform how data flows into weather applications.

An SMS-based pilot that helped families better understand their Care 4 Kids renewal status while revealing broader opportunities to improve the child care subsidy experience in Connecticut.

Comprehensive design systems enabling the U.S. Air Force to ship software products to users with greater speed and quality.

Enabling advanced software delivery capabilities for Air Force technology teams and personnel.

A modernized digital service for employers to confirm the eligibility of their employees to work in the U.S.

A modern portal enabling the United States Space Force to share critical information with a growing organization of over 15,000 service members.

A human-centered research effort that helped prepare the incoming administration to rebuild the U.S. Refugee Admissions Program through concrete policy, operational, and service design recommendations.

Advised the Government of Canada on agile procurement practices to help recover from the failed Phoenix pay rollout and build a stronger model for future technology acquisitions.

A DevOps operating model and Center of Excellence that enabled a $1B+ enterprise to improve software delivery performance and build lasting internal capability.

By enabling airmen to rapidly build mobile products in-house, the U.S. Air Force can accelerate the delivery of mission value, reduce application development costs, and grow the skill sets of its force.

A digital application that simplifies and automates the process for transitioning to a new base, for both airmen and all who support them.

Identified gaps in how Connecticut tracks and supports families experiencing homelessness and designed a more effective, data-driven approach to prioritizing services.

A centralized analytics dashboard that gave Connecticut agencies and the public clear, real-time insight into how government websites are used.

Helping Jabil’s clients develop IoT products faster, at lower cost, and with less risk of vendor lock-in.

An open-source communication platform that helped distributed teams stay aligned through structured, long-form updates — without the noise of real-time chat.

Applying a globally-accepted accessibility framework to make United Nations’ conference web content accessible to persons with disabilities.

A product strategy for improving the mobile user experience of VA.gov.

A digital learning platform designed to help female entrepreneurs start and grow their businesses with practical, accessible guidance.

A messaging service that let consumers text any business, and receive an immediate response.

Helped modernize a critical CMS system used nationwide by healthcare providers to report and evaluate quality-of-care data.

A minimum viable product enabling the Veterans Affairs to start learning how best to govern their growing portfolio of APIs.

A new acquisition model that redefined how government agencies procure software — adopted across more than a dozen programs and influencing procurement practices for years afterward.

Designed and launched a new marketplace model for procuring software development services that enabled agencies to evaluate real capability, accelerate delivery, and reduce risk.

Accelerating the Transportation Security Administration’s transition to a cloud-based operating model.

Giving the Veterans Affairs insight into current best practices for governing APIs across the enterprise.

Giving the Veterans Affairs insight into which of their vast collection of public datasets would be most valuable to the veteran community in the form of APIs.

Used code forensics and API prototyping to reduce risk and improve planning for a high-stakes legacy modernization at the Department of Labor.

Helped the Environmental Protection Agency assess an at-risk modernization effort and identify a clearer path forward.

Helping the Veterans Affairs increase adoption of their APIs through insight into current best practices for API developer outreach.

An immersive, sprint-based training workshop that helped California’s Health and Human Services teams move from understanding agile concepts to applying them as a complete delivery system.

Contributing to the turnaround of a troubled system modernization program at the Social Security Administration through agile micro-sprints.

Empowering the U.S. Navy to make critical design and technology decisions through a unique form of rapid prototyping.

A practical framework that helped government agencies modernize across talent, customer experience, procurement, cloud, data, agile delivery, and legacy systems.

A multidisciplinary consulting practice within GSA’s 18F that helped federal agencies build internal digital capability through hands-on delivery, coaching, and modern acquisition practices.

A pilot training program that helped agencies build internal expertise to procure modern digital services using agile, user-centered, and cloud-based approaches.

A civic crowdsourcing model that enabled developers and organizations to improve government datasets and transform them into usable APIs.

Sharing expertise of APIs to improve a critical solicitation for the next generation of Recreation.gov.