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State of Connecticut

Enabling self-management of a web traffic analytics system

Summary

The State of Connecticut manages multiple websites and analytics accounts, which makes it hard to get a holistic view of their web properties. Needing a streamlined solution, we customized an open-source tool to quickly deliver a consolidated analytics dashboard.

People standing around a big computer and looking at a screen displaying analytical data.

The challenge

The State of Connecticut wanted to make date-driven decisions when developing new digital resources, but accessing analytics was a cumbersome process and employees weren't confident in the data. In the past, they had worked with external teams that developed solutions and then handed them off for maintenance. The team was maintaining the solutions using some software development processes but wasn't sure if they were following best practices.

The solution

Members of our team were originally instrumental in developing analytics.usa.gov, and knew they could reuse the open-source code to develop a similar tool for the State of Connecticut. The original open-source analytics tool wasn't developed for a Windows environment so we used this development project as a way to coach the team on software development best practices.

Knowing that previous consultants had developed solutions that were difficult to maintain, we decided it was critical to success for the team to feel confident maintaining the solution. To do that, we partnered with their data stakeholder and worked in tandem with her to conduct user research, design the solution, and even commit some code. By customizing open-source code and coaching the team throughout the process, we were able to make the best use of taxpayer dollars and enable the State of Connecticut's team to maintain the solution.

Now, agencies have insight into which websites and pages are used and how they're used which informs future projects. Moreover, citizens of Connecticut can view the information and use the open-source project to build other data visualizations.

The results

  • Delivered an analytics dashboard using customized open-source code
  • Involved and enabled the department's team to develop and maintain the solutions using software development best practices
  • Increased data transparency to the State of Connecticut's agencies and citizens