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Centers for Medicare & Medicaid Services

Improving the quality of healthcare providers

Summary

The Centers for Medicare & Medicaid Services (CMS) recently undertook an initiative called the Internet Quality Improvement and Evaluation System (iQIES). The purpose of iQIES is to replace the existing legacy, desktop-based system with a modernized, web-based version. The current legacy system is used by healthcare providers (such as nursing homes) to submit quality-of-care assessment information. That information is then used by state agencies and CMS to evaluate and improve the quality of those providers. In support of this modernization effort, we engaged as a subcontractor to Ventera and provided critical design and technical expertise.

Doctor taking the blood pressure of a woman.

The challenge

CMS' iQIES initiative is a complex, large-scale modernization effort aimed at replacing the existing legacy system. A major challenge with this initiative has been the need to maintain operational continuity while at the same time modernizing both the user experience and the technical architecture.

The solution

As a subcontractor to Ventera, we helped support the iQIES initiative in several key areas, including:

  • Provided design leadership to continually improve how user research, user experience design, and engineering teams engaged in the process of user-centered design
  • Established a collaborative design platform aimed at constantly reinforcing the principles and practices of user-centered design
  • Engineered the frontend experience of the application

The results

  • Injected user-centered design principles and practices into the overall delivery process, without slowing down production