Act out a service to understand the key elements you should consider in designing a solution.
No template needed
At least two team members
Any time after you form a concept for a solution
How to use this method
Prototyping makes ideas tangible, so you can check your assumptions about the problem, get feedback about a concept, and test the viability of an idea. A simple way to test an idea for a service is to act it out. This can reveal an idea’s value, in terms of both functionality and emotion. To use this method:
1. Define the scenario
Choose a starting point for what you’ll act out. Assign teammates to play the role of customers, staff delivering a service, and any other stakeholders who might be a part of the interaction. You can even assign someone to play the role of a digital application or other props — or you could use objects lying around or make quick paper prototypes.
2. Act it out
Run through the scenario, with observers taking notes.
“Role Play” (Think) Article