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Digital Transformation Framework

Transforming agencies into digitally-powered organizations.

Summary

The Digital Transformation Framework is a comprehensive framework designed to help agencies transform into digitally-powered organizations.

A diagram image showing various digital transformation dimensions.

The challenge

To think and be more digital, government organizations need to mature along multiple, self-reinforcing dimensions — talent and empowerment, customer experience, digital procurement, cloud and DevOps, data management, enterprise agile, and legacy modernization. But how do they do so in a way that is manageable, sustainable, incrementally valuable, and ultimately independent of expensive consultancies?

The solution

To address this challenge, Chris Cairns, as a member of 18F and the Federal Chief Information Officer's Technology Transformation Task Force, the precursor to the American Technology Council, collaborated with multiple government technology executives and renowned transformation experts to develop a comprehensive framework for digital transformation. The framework incorporates lessons learned and best practices from multiple agencies with digital transformation experience, making it designed specifically to address the unique digital maturity needs of government organizations.

The results

To-date, notable results include:

  • Validated through feedback from nearly a dozen government technology executives
  • Adopted by multiple federal agencies as part of comprehensive engagements with 18F